We purchased products from Touche Prive but ended up returning them shortly afterward. It’s now been over a month, and we still haven’t received any refund. Even worse, not once during this entire time have we been informed about the status of our return or refund. There’s been total silence from the company.
At first, we tried calling their customer service, and someone actually answered. But now, they don’t even pick up. It seems like they’ve blocked our number—because every time we try to call again, it goes straight to nowhere. It’s like they’re deliberately trying to avoid us.
This behavior is not only unprofessional—it’s unacceptable. You can’t take customers’ money, ignore their refund requests, and block all communication. That’s just plain shady.
Touche Prive, refund our money immediately and explain why we’ve been ignored for an entire month. Customers deserve honesty, communication, and above all, respect.
I returned a product to Touche Prive weeks ago expecting a prompt refund, but I’m still waiting—and getting nowhere. I followed all the return steps and waited patiently, but no refund ever showed up in my account. I initially reached out via WhatsApp, then emailed, and even called customer service....
I purchased a product from Touche Prive and returned it as per their instructions. It’s now been three full months, and I still haven’t received my refund. I’ve waited patiently, but I can no longer stay silent—this is completely unacceptable. I’ve tried reaching customer service countless times. I...
I returned a product to Touche Prive on March 23, 2025, and the courier company has confirmed that the package was successfully delivered. Yet despite this, weeks have passed and I still haven’t received my refund. According to their policy, the refund process is supposed to be completed within 14 b...
I am writing to share my unfortunate shopping experience with Touche Prive. The brand clearly does not process returns. I sent my return a month ago, but they still haven’t refunded my money. They keep making excuses and deliberately dragging out the process. I’ve contacted their customer service mu...
I’ve been waiting for my refund from Touché Privé for almost three months now, and this situation has escalated from frustrating to completely unacceptable. I sent back my items on February 12, and even though I followed all the proper procedures, I have yet to see my refund. What frustrates me the ...
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