I received my order from Touche Prive on April 17, 2025, but the items didn’t meet my expectations, so I returned them the very next day—on April 18. Since then, I’ve been waiting for my refund, and it still hasn’t been processed. Weeks have gone by and I haven’t seen a single ₺ back in my account.
I’ve tried calling multiple times, but it’s impossible to reach anyone. How long am I expected to sit on the phone listening to hold music, only to get no response at all? The lack of communication is beyond frustrating and completely unprofessional. It’s unacceptable that customers have to chase after their own money after returning products promptly. I demand that my refund be issued immediately.
I placed two separate orders from Touche Prive on April 14 and April 19, 2025. When the items arrived, they were too small, so I returned both of them promptly. It’s now been over 20 days since I sent everything back, and I’m still waiting for my refund. Not a single ₺ has been credited to my accoun...
Touche Prive sent me a defective product, so I returned it on April 9 expecting a prompt refund. But here I am, weeks later, and I still haven’t received a single ₺ back. This experience has been beyond frustrating and absolutely unacceptable. I’ve tried calling their customer service many times, b...
I returned a product to Touche Prive weeks ago expecting a prompt refund, but I’m still waiting—and getting nowhere. I followed all the return steps and waited patiently, but no refund ever showed up in my account. I initially reached out via WhatsApp, then emailed, and even called customer service....
I made a purchase from Touche Prive on April 21 and returned the item on April 26. According to the tracking info, the return was successfully delivered to them. Their system even shows that the return has been approved—yet I still haven’t received my refund. It’s been days, and not a single cent ha...
I returned a product to Touche Prive on March 23, 2025, and the courier company has confirmed that the package was successfully delivered. Yet despite this, weeks have passed and I still haven’t received my refund. According to their policy, the refund process is supposed to be completed within 14 b...
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