BDG Win Account Locked With ₹5,000 Balance Still Unavailable

My BDG Win account on your website was locked on October 31, 2026. Since then, whenever I try to log in, I receive the following error message: “Error: 116 User has been locked.” I was using only your official website when this issue occurred.

Before my account was locked, my remaining balance was approximately ₹5,000, consisting of my personal deposits and winnings. I have retained my payment transaction records and screenshots as evidence of my account balance and transaction history.

I urgently request that your team investigate why my account was locked and provide a clear written explanation of the reason for this action. If there is no valid justification for restricting my account, I ask that my access be fully restored as soon as possible.

I also require clear confirmation regarding the status and security of my remaining balance of approximately ₹5,000. Please ensure that these funds are protected and that no amount is deducted, withheld, or otherwise affected while the investigation is ongoing.

Please do not close this complaint until you have provided a complete explanation for the account restriction and a clear resolution regarding my remaining balance.

I look forward to your prompt response and a fair resolution of this matter.