I purchased the Tineco Floor One S3 Breeze cordless wet-dry vacuum on December 3, 2024, and on its very first use, it displayed the warning "roller brush not spinning." I immediately sent the product to BDH service via cargo, expecting a quick and proper solution, especially since the product was brand new and I had also purchased additional insurance.
To my shock, I was told that the warranty had expired—even though the device was only recently bought—and was asked to pay for the repair. They claimed to have replaced a mechanical part and sent it back to me. But guess what? The exact same issue is happening again.
This is beyond frustrating. I feel cheated, and it’s as if they’re playing games with their customers. I’ve paid good money for a product that never worked as intended, and now I’m being charged for faulty repairs on a product that should be under warranty.
I purchased the Tineco Floor One S3 cordless vacuum hoping for a premium cleaning experience, but instead, I’ve been dealing with the same issue three times within a year. Each time, I sent the product in for repair, it was “fixed” and returned—only for the same malfunction to occur again shortly af...
I purchased my Tineco Floor One 3 vacuum cleaner in April 2024, and even though it is still under warranty and I have used it with great care, I am experiencing the same malfunction for the second time. The device releases water but does not suction it back. I had the exact same issue about three mo...
In November 2022, I purchased the Tineco Floor One S3, expecting durability and long-term quality. Over the course of two years, we used it no more than 20 times, always following the maintenance instructions and storing it carefully. One day, I turned it on, and it released water and shut down afte...
I sent my Tineco vacuum to service after noticing battery performance issues within just three uses. When I went to pick it up, I was shocked—the product was returned to me in terrible condition, with a ripped box and scratches all over it, as if it had been used for months. When I told the staff I...
My Tineco Floor One S3 vacuum developed a motor failure right after the 2-year warranty expired. It worked fine before, but one morning, I turned it on, and it immediately displayed a service warning. What’s worse, my two siblings also bought the same model, and all three vacuums failed with the ex...
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