I sent my Tineco vacuum to service after noticing battery performance issues within just three uses. When I went to pick it up, I was shocked—the product was returned to me in terrible condition, with a ripped box and scratches all over it, as if it had been used for months.
When I told the staff I couldn’t accept it like this, they laughed and dismissed my concerns, acting as if it wasn’t a big deal. The lack of professionalism was beyond frustrating. It felt like they expected me to accept a damaged product, as if I had money to throw away.
Tineco needs to take responsibility for proper service handling and train their staff to treat customers with respect. I want my product returned in the condition I sent it!
I purchased the Tineco Floor One S3 cordless vacuum hoping for a premium cleaning experience, but instead, I’ve been dealing with the same issue three times within a year. Each time, I sent the product in for repair, it was “fixed” and returned—only for the same malfunction to occur again shortly af...
I purchased a Tineco cordless handheld vacuum after hearing great reviews, but it turned out to be a huge disappointment. The vacuum only works when it’s constantly plugged in, making it completely useless as a cordless device. I requested a return, but instead of helping me, they refused to even r...
My Tineco wet–dry vacuum broke down. On Friday, August 29, I shipped the vacuum to Uniq Technical Service. They have not repaired it for 2.5 months. They said a part needed to be replaced. We sent the required payment, and then they claimed the part had not arrived. On November 5, I finally requeste...
After using my Tineco iFloor 3 vacuum for about two years without any issues, I discovered that as soon as the warranty expired, a part used in the motor had rusted and deteriorated, causing the device to fail. I believe this component was intentionally made from a material prone to rusting and corr...
I’ve been struggling with my Tineco vacuum for months now. It turns on for five seconds, then stops and gives a warning. I have cleaned and dried every part multiple times, yet the issue persists. No matter what I try, the vacuum simply refuses to work properly. To make matters worse, I haven’t bee...
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