Tesla Model Y Panoramic Roof Cracked Without Impact

Within the first 20 days after purchasing my Tesla Model Y, I experienced a dead pixel issue on the center console screen. At that time, the problem resolved on its own, so we assumed it was software-related and did not pursue it. However, over time, the dead pixel issue reappeared—especially on darker backgrounds and during use. Despite there being no scratches, impact marks, or any physical damage to the screen, the problem has continued.

Approximately 1.5 years later, the panoramic glass roof cracked. There was no physical impact or external force involved, yet we were given no explanation for the cause and were simply told that it was “out of warranty.” It was suggested that a few small marks on the roof might have been stone chips. Even though no clear cause was provided, we reluctantly accepted the situation regarding the panoramic roof.

Regarding the screen issue, we contacted Tesla’s mobile service team, but they did not come to inspect the vehicle in person. Even though the screen is flawless in appearance—free of scratches or impact damage—we were told that nothing could be done because the vehicle had passed the 2-year / 40,000 km limit. However, this issue first appeared approximately 15 days after delivery and was documented with photographs. The vehicle was sold to us with a 3-year warranty, yet Tesla appears to apply different warranty periods internally—2 years for the screen and other varying terms for different components. This creates the impression that the warranty coverage presented at the time of sale conflicts with the conditions later enforced.

The last six digits of my VIN are 160839. Since the center console dead pixel issue has existed since the early days of delivery and has been documented by us, I request that it be evaluated strictly under warranty and that the screen be replaced free of charge. I also request a clear written or verbal technical explanation regarding the cause of the panoramic roof crack.