I purchased a Tesla Model Y in November 2024, and recently experienced a major safety issue: the glass roof cracked spontaneously from the inside, without any external impact or internal trauma. At first, the crack was small, and I immediately opened a service ticket.
However, because of the holiday, my appointment was rescheduled to April 10, 2025. During the long-distance holiday travel, the crack expanded significantly. When I brought the car in, the service team accused me of causing the damage, saying something must have hit the glass from inside the vehicle, even though there was no visible exterior damage.
I provided photos taken before the crack worsened, yet I was told, “Your photos could be fake,” which I found deeply insulting. They refused to process this as a warranty claim, even though glass roof cracking is widely known to be a common defect in Tesla vehicles globally.
I’m extremely disappointed. Tesla Turkey is clearly avoiding responsibility, despite evidence and known global issues. My trust in the brand has been shattered—just like my roof. I will never purchase another Tesla, and I’ll strongly advise everyone I know to avoid the brand as well.
I own a 2024 Tesla Model Y, and despite being driven only 9,149 km and still under warranty, the glass roof suddenly cracked on its own—without any impact, accident, or external force. This is clearly a manufacturing defect, yet Tesla's response has been deeply disappointing. I reported the issue t...
On July 26, 2024, I discovered that the glass roof of my Tesla Model Y had cracked while parked in a closed garage. I learned that this issue has also been reported by other Model Y users. Believing it to be a manufacturing defect, I opened a service request. However, the service team insists on rep...
I purchased a Tesla Model Y in late 2023, and by the 4th month, I noticed a crack on the roof glass above the right door. Assuming it would be covered under warranty, I didn’t worry and scheduled a service appointment. However, I was shocked when I was told it wasn’t covered under warranty, and they...
In August 2025, while driving my Tesla Model Y in the Izmir Bornova and Çeşme regions, the glass roof suddenly cracked across its entire length without any impact, stone chip, or visible damage. There were no external factors, marks, or dents — the crack happened entirely on its own, and this is the...
I discovered an unexplained crack on the upper glass (roof glass) of my Tesla Model Y, just above the left door, within a month of purchasing the vehicle. Researching online, I found similar cracks originating from stress and contraction, exactly where mine occurred. I promptly submitted a service r...
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