I own a 2024 Tesla Model Y, and despite being driven only 9,149 km and still under warranty, the glass roof suddenly cracked on its own—without any impact, accident, or external force. This is clearly a manufacturing defect, yet Tesla's response has been deeply disappointing.
I reported the issue through the Tesla app, only to receive an automated reply claiming it’s “not covered under warranty,” followed by a suggestion for a ₺80,000 out-of-pocket glass replacement. There was no technical inspection, no written explanation, and no one contacted me directly.
We acted in good faith, hoping Tesla would stand behind its product, but instead, we’ve been met with silence and refusal to acknowledge a serious structural issue. It’s completely unacceptable for such a premium brand to ignore a major safety concern without even conducting a proper review.
My request is simple: I expect the glass roof to be replaced free of charge under warranty. If Tesla refuses, I demand a detailed technical report justifying the rejection. Otherwise, I will pursue this matter legally and take it to the Consumer Court as I have already warned in multiple communications.
A brand like Tesla should not turn its back on loyal customers when quality issues arise. This needs to be resolved immediately.
In August 2025, while driving my Tesla Model Y in the Izmir Bornova and Çeşme regions, the glass roof suddenly cracked across its entire length without any impact, stone chip, or visible damage. There were no external factors, marks, or dents — the crack happened entirely on its own, and this is the...
I purchased a Tesla Model Y in late 2023, and by the 4th month, I noticed a crack on the roof glass above the right door. Assuming it would be covered under warranty, I didn’t worry and scheduled a service appointment. However, I was shocked when I was told it wasn’t covered under warranty, and they...
I purchased a Tesla Model Y in November 2024, and recently experienced a major safety issue: the glass roof cracked spontaneously from the inside, without any external impact or internal trauma. At first, the crack was small, and I immediately opened a service ticket. However, because of the holida...
On July 26, 2024, I discovered that the glass roof of my Tesla Model Y had cracked while parked in a closed garage. I learned that this issue has also been reported by other Model Y users. Believing it to be a manufacturing defect, I opened a service request. However, the service team insists on rep...
I purchased my Tesla Model Y in late 2023 and recently noticed a crack in the roof glass above the right door. I assumed this would be covered under warranty, but I was shocked when Tesla told me it wasn’t and gave me a repair cost estimate. They mentioned it could be handled through insurance, but ...
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