Since the day I received my Tesla Model Y on 19/08/2025, I have been experiencing a recurring issue with the screen constantly flickering on and off. I reset the screen multiple times and also installed the program sent by Tesla, but the problem was not resolved. Finally, I was told that the screen needed to be replaced; however, since the part was not available at the Ankara service center and the repair time was uncertain, no service appointment was given. It was also not possible to reach the Istanbul service center, so we tried to coordinate with the Ankara service, which is the closest and most convenient for us. We have been waiting for about 20 days for this issue to be fixed. This screen problem seriously endangers both driving and our safety. I believe the vehicle was delivered without proper quality control and final checks. Communication is only possible via email, and no clear solution or date has been provided for the screen replacement. My request is for the screen of my vehicle to be replaced as soon as possible at the Ankara service center; if the part is unavailable and the process will be delayed, I request a replacement vehicle. My car is still under warranty, and no additional payment has been requested. I am urgently expecting a solution for my vehicle with license plate 06 FJY 645 and chassis number XP7YGCFS6SB695080.
Dear Tesla Customer Support, I am writing to express my deep dissatisfaction and the serious inconvenience I am facing due to the prolonged delay in obtaining a spare part for my Tesla vehicle with VIN XP7YGCFR9SB589378. I brought my car to the Ankara TurOto Tesla Service on 16.04.2025 due to a malf...
In August 2025, while driving my Tesla Model Y in the Izmir Bornova and Çeşme regions, the glass roof suddenly cracked across its entire length without any impact, stone chip, or visible damage. There were no external factors, marks, or dents — the crack happened entirely on its own, and this is the...
Ever since the unfortunate incident involving my Tesla Model Y, my car has been patiently waiting for the necessary parts at the authorized service center since 04/03/2024. We still don't have an estimated date for when the front bumper and seat cushion replacements will be available. It's frustrati...
I discovered an unexplained crack on the upper glass (roof glass) of my Tesla Model Y, just above the left door, within a month of purchasing the vehicle. Researching online, I found similar cracks originating from stress and contraction, exactly where mine occurred. I promptly submitted a service r...
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