I placed an order on Temu but had to cancel it due to a mistake. It has now been over a month, and I still haven’t received my refund! This is completely unacceptable. Every time I contact customer service, I get robotic, scripted responses that don’t actually solve anything. No real explanation, no updates—just the same empty promises. Where is my money? A simple refund shouldn’t take this long. Temu needs to improve its customer service and process refunds in a timely manner. I expect a resolution immediately. Has anyone else experienced this issue? If so, how did you get your refund?
I placed an order on Temu but canceled it within just 5 minutes. It’s now been over two months, and I still haven’t received my refund. I contact customer service nearly every day, and all I get are repetitive, copy-paste responses like “We’ve created a case for you” or “Please wait.” But nothing ev...
On March 4, I placed two separate orders on Temu but immediately canceled them because the products were incorrect. Since that very same day, I’ve been waiting for a refund. Temu claims the refund was sent, but when I contacted my bank, they confirmed that no refund has been received on their end. ...
I made an order on Temu on May 28 and canceled it right away. Even though I was informed that the refund was processed, it has now been more than a month and I still haven't seen any money returned. I continuously monitored my account and remained hopeful, yet there was no progress. On June 28, I ma...
I placed an order on Temu on March 8, but immediately canceled it within minutes because the estimated delivery time was far too long. Despite canceling right away, I’ve been waiting over a month for my refund and there’s still no resolution in sight. Every time I contact customer support, they eit...
I have been a regular Temu customer, but this experience has completely changed my trust in the platform. I accidentally placed an incorrect order, and within 20 minutes, I canceled it and expected a refund since I had already paid. However, my refund never arrived. When I contacted Temu’s customer...
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