I placed an order on Temu but canceled it within just 5 minutes. It’s now been over two months, and I still haven’t received my refund. I contact customer service nearly every day, and all I get are repetitive, copy-paste responses like “We’ve created a case for you” or “Please wait.” But nothing ever actually happens.
When I check with my bank, they say the refund hasn’t been approved by the merchant. Meanwhile, Temu keeps telling me the issue is “in process,” but they don’t provide any clear updates, solutions, or accountability. I’m stuck in a loop where I’m asking the same questions, and they’re giving me the same empty replies.
This is completely unacceptable. I followed all procedures, canceled in time, and was promised a quick refund. Two months later, I'm still waiting—and worse, they act like my complaint is brand new every time I contact them.
Temu, I demand that you process my refund immediately. Stop stalling, stop sending robotic messages, and start respecting your customers’ time and money. I won’t let this go until my refund is returned in full.
I asked for a refund after canceling my order from Temu, but even after two months of waiting, my money is still not back in my account. Reaching customer support is impossible, as every communication channel results in the same generic responses that fail to resolve the issue. I have reached out se...
I added some items to my cart on the Temu app, just to browse—I had no intention of ordering right away. But I accidentally confirmed the purchase. I immediately canceled the order within seconds, and the payment hadn’t even been fully processed through my bank yet. Despite the instant cancellation,...
On March 4, I placed two separate orders on Temu but immediately canceled them because the products were incorrect. Since that very same day, I’ve been waiting for a refund. Temu claims the refund was sent, but when I contacted my bank, they confirmed that no refund has been received on their end. ...
I placed an order on Temu but had to cancel it due to a mistake. It has now been over a month, and I still haven’t received my refund! This is completely unacceptable. Every time I contact customer service, I get robotic, scripted responses that don’t actually solve anything. No real explanation, no...
I am very frustrated with the experience I’ve had using the Temu app. Without my approval, the app automatically placed an order for an item that was sitting in my shopping cart. I immediately canceled the order and was informed that a full refund would be processed. However, it’s now been over two ...
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