My Tandem Language account was wrongly banned, how can I easily resolve it?

If you think that your Tandem account was banned by mistake, write a message to [email protected] that describes your position and any other information that might be useful.The Community Safety Team will look over your request and let you know what to do next.

While you wait for an answer, make sure you understand Tandem's Community Principles and Language Parties Guidelines to avoid confusion in the future. These rules explain what kind of behaviour and content is okay in the group.

If you don't get a response right away or need more help, you could use Tandem's feedback tool https://feedback.tandem.net/ to get in touch. This channel lets people tell the Tandem team directly about problems or ideas they have.

This is the information we have, but if you have more insights from your experience, please share in the comments.