My Tandem Account Was Banned The Same Day I Signed Up

I signed up to Tandem on 29/10/2026 and started using the app the same day. While I was in the middle of a conversation with another member, exchanging audio messages to practice and compare our pronunciation, my account was suddenly banned without any prior warning. The ban screen only stated that I allegedly violated the community guidelines, but I was not given any concrete reason or specific example of what I supposedly did wrong. Until the moment of the ban, my interactions on the platform were genuine and focused on language practice, and I had already connected with some real and serious learners. I suspect that this may either be a mistake in your automated systems or the result of a malicious or unfounded report. I am requesting a clear explanation of the reason for my ban so that, if I unknowingly violated any rule, I can correct my behaviour in the future. If no concrete violation can be identified, I kindly ask for my Tandem account to be reinstated, as this situation appears to be an error and is preventing me from using the service as intended.