Tandem’s voice call feature didn't connect properly, how can I easily fix it?

Experiencing issues with Tandem's voice call feature can be frustrating. To address this, follow these steps:

Check Your Internet Connection: Ensure you have a stable internet connection, as voice calls require consistent bandwidth. If you're on Wi-Fi, try switching to mobile data, or vice versa, to see if the issue persists.

Update the Tandem App: Outdated app versions can cause functionality problems. Visit your device's app store to confirm you're using the latest version of Tandem. If an update is available, install it and restart the app.

Verify Microphone Permissions: Tandem needs access to your microphone for voice calls. On iOS, navigate to Settings > Privacy > Microphone and ensure Tandem is enabled. On Android, go to Settings > Apps > Tandem > Permissions and confirm microphone access is granted.

Reinstall the App: If problems continue, uninstall Tandem and then reinstall it from your app store. This can fix potential app corruption issues.

If these steps don't resolve the problem, consider filing a complaint on Xolvie.