Tandem app stuck on pending for 2 weeks, how can I easily fix it?

If your Tandem app has been stalled on a pending status for two weeks, it could be a verification issue. Some users have experienced issues where the app sits on a waiting screen after receiving approval emails.

To remedy this, first confirm you're using the newest version of the app by checking for updates in your device's app store. If the issue persists, uninstall and reinstall the app, as this has helped other users having similar problems.

If these procedures do not work, please contact Tandem's support staff at [email protected] and provide specific details about the issue, including any error messages and steps completed thus far.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.