Xolvie Resolution Specialist November 05, 2024 10:10 pm
If your Tandem app has been stalled on a pending status for two weeks, it could be a verification issue. Some users have experienced issues where the app sits on a waiting screen after receiving approval emails.
To remedy this, first confirm you're using the newest version of the app by checking for updates in your device's app store. If the issue persists, uninstall and reinstall the app, as this has helped other users having similar problems.
If these procedures do not work, please contact Tandem's support staff at [email protected] and provide specific details about the issue, including any error messages and steps completed thus far.
If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.
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Related Complaints
Login Issue With My Tandem Pro Account
Sunny
July 27, 5:15 am
-I have a problem to login into my Tandem ID. After login there is only screen and scrolling but not login into my account. I am trying to login from last 1 hours but still same issue. You can also check it and let me know how can I login into my account even I am using Tandem Pro.
I Can’t Log Into Tandem App for Months Despite Waiting Screen and Reinstalls
Kader
April 28, 2:42 pm
-I’ve been trying to access the Tandem app for months, but every time I open it, I’m met with a screen that says I need to wait one week before getting accepted. That’s fine—except that the week passed long ago, and the app still won’t let me in. It's been months now, and I’m completely locked out. ...
Tandem App Keeps Getting Stuck and I Can’t Log In for Two Months
Mohamed
December 18, 2024 3:09 am
-Every time I try to log into the Tandem app, it gets stuck like this. What should I do? It has been like this for almost two months. Please help me. Is this problem only happening to me, or is there an issue with the app? My friend is using it without any problems. I’ve tried to fix it, but nothing ...
Tandem Refused to Approve My Account and Gave No Clear Explanation
David
November 06, 2024 9:25 am
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Unable to Access Old or New Tandem Account – Stuck in Verification for Months
Büşra
October 18, 2024 12:56 pm
-My Tandem account was closed, so I created a new one. I was told I’d be informed within 7 days, but I’ve been waiting for months without any updates. I attempted to create another account, and once again, I’m being told that I’ll be notified in 7 days, but I can’t log in to either my old or new acco...
Unable to Log into Tandem App – Stuck on 1-Week Waiting Screen for Over a Month
Egem
May 03, 2024 11:36 pm
-I’ve been unable to log into my Tandem account for over a month now. Every time I try, the app tells me to “wait 1 week,” but it never actually lets me in, even after several weeks. I’ve tried deleting and reinstalling the app, but the issue persists – I’m still locked out. This has become extremel...
Tandem App Stuck on Pending for 2 Months – Can’t Access My Account
Meltem
November 07, 2023 8:48 pm
-For the past two months, my Tandem account has been stuck on “pending,” and I’m unable to log in. I’ve tried every possible fix—deleting and reinstalling the app, even downloading it with a different Apple ID—but nothing works. I rely on this app to communicate with friends, and it’s incredibly frus...
Tandem Membership Application Stuck on "7-Day Wait" for Months
Mert
November 02, 2023 9:01 am
-I applied for a Tandem membership, but every time I try to access the app, I’m told to wait 7 days for approval. Despite waiting months, I still can’t use the app. A friend of mine was approved within a single day when they signed up, so I don’t understand why my application is being delayed repeate...
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