Tandem crashed when I tried to open a chat, how can I fix it?

Tandem might be crashing when you try to open a chat because of bugs in the app, old software, or problems with how it works with other apps.

First, make sure you have the most recent version of Tandem by checking the App Store or Google Play. Updates often fix important bugs. If there is an update, you should install it because it might fix the crash problem right away. Go to "Apps" or "Storage" on your device and clear the app's cache. Then, open Tandem again to see if the problem is still there.

Next, you might want to restart your device to get new system resources. This can often fix crashes that happen out of the blue. Uninstalling and restarting Tandem can fix any broken files that are making the app not work if the problem persists. To avoid losing any info, make sure you remember how to log in or sync your account first.

Visit Tandem's help page at https://tandem.net/pages/contact-us with a full description of the problem, your device model, and the software version you are using if none of these steps fix the crash. Tandem's support staff can give you more specific steps for fixing the problem or let you know if this is a known problem they're currently working on.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.