First check the transaction details and confirm whether the charge came from a subscription or another purchase.
Sweetmax’s terms state that erroneous charges should be reported to the company within 30 days of the charge, although refunds are otherwise generally limited.
Keep your receipt, transaction ID, charge date, amount, and any cancellation records, then contact Sweetmax through its official support channel and request a review and refund.
If the charge was unauthorized or remains unresolved, you can also contact your bank or payment provider to ask about disputing the transaction.
Many people have shared their issues here and found resolutions. If you have one, feel free to reach out to Xolvie.
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