Please Cancel Sweetmax Subscription

For several weeks I have been charged weekly by “SweetMax / Cheng Sha HKG” although I cannot find any active subscription for this service on my iPhone or in any of my accounts. The payments appear on my bank statement as SweetMax Cheng Sha HKG and are taken via Apple Pay. The charges started on 08/12/2026 and since then an amount of around 29 EUR has been taken every week without my clear consent or a visible subscription that I can manage or cancel. My bank has informed me that they cannot take action because the payments are not set up as a standard automatic direct debit, so they referred me to the merchant and platform. I request that any subscription or recurring payment related to SweetMax Cheng Sha HKG and my card or Apple Pay account be immediately cancelled and that all weekly payments, starting from 08/12/2026, be fully refunded, as I have not knowingly agreed to this ongoing charge and I have no way to manage it from my side.

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