Taking Money Out My Account Unauthorized

1

I hold an Everyday Checking account ending in 1181 with Wells Fargo, which I opened and mainly use in Augusta, GA. Despite believing I had already cancelled these payments, money is still being taken from my account and I am being charged multiple times. On 09/14/2026, 09/21/2026 and 09/26/2026, there were repeated charges around $24.99 each, including payments shown under the name “SWEETMAX” or similar. So far, at least about $75 has been taken from my account through these repeated card charges, and I did not authorize these ongoing withdrawals after I cancelled. I see these transactions in my Everyday Checking account history and they are still appearing as posted or pending payments. I consider this situation to be unacceptable and it feels like my card is being charged multiple times without my clear and continuing consent. I request that all unauthorized or repeated charges on my checking account be fully refunded, that any related fees be reversed, and that Wells Fargo immediately block and stop any further payments to this merchant or similar repeat charges on my card. I also request a clear written explanation of how these charges were allowed to continue after cancellation and what measures will be taken to ensure this does not happen again on my account.

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