Sweetmax Took My Money Straight From My Account Without My Knowledge
Today, 05 October 2026, an amount of R244.99 was taken from my Capitec account for a transaction described as “SweetMax-1678325547 Cheng Shan Wan HK” even though I did not subscribe to any Sweetmax service or authorize this payment. I only noticed this when checking my Capitec banking app, where the transaction appears as a purchase through SweetMax. I have tried to resolve the issue but I cannot find any contact numbers or clear contact information for Sweetmax to dispute this charge. I am concerned that this payment is unauthorized and that similar amounts may be taken again without my consent. I request that this unauthorized payment of R244.99 be fully refunded and that any existing or possible future charges linked to Sweetmax on my Capitec account be blocked so that this does not happen again. I kindly ask for this situation to be urgently investigated and resolved.
