SweetMax Recurring Charge Attempts Continue After Cancellation Request

For some time now I have been dealing with an unauthorized recurring subscription payment attempt from “SweetMax-1612512559 Cheng Sha Wan HK / SWEETMAX DIST.WHOLESALERS” on my Capitec debit card. I never agreed to an ongoing subscription with this merchant, yet they continue to try to charge me via Google Play. The first unwanted charge attempt started on 27 September 2026. Since then there have been four separate attempts to debit my account for R279.99 each. Because of this, I have frozen my bank account specifically to prevent these debits. The payments are being declined, but despite this, an “International Online Purchase Insufficient Funds Fee” of R2.00 is being charged on my Capitec account, and these repeated declined entries are now negatively affecting my credit score. I have repeatedly tried to cancel whatever subscription they claim exists. I have sent multiple emails to their support address, tried to cancel through my Google account, and contacted my bank. Despite all this, I receive no response from the merchant and the charge attempts continue. I formally request that this subscription under the name “SweetMax-1612512559 Cheng Sha Wan HK / SWEETMAX DIST.WHOLESALERS” be cancelled immediately, that all recurring payment instructions linked to my Capitec debit card and Google Play profile be removed, and that I receive clear written confirmation that the subscription has been deleted so I can safely unfreeze my account. I also expect the R2.00 insufficient funds fees and any other negative impact these repeated declined attempts have had on my record to be reviewed and corrected as far as possible. I consider these recurring and unauthorized attempts to charge my account as fraudulent behaviour, and I want this issue resolved without being forced to cancel my bank card because the merchant refuses to react to my messages.