Paid for a Clash of Clans Item on the Supercell Store but It Never Showed Up
On May 30, 2026, at 11:27 PM, I made a purchase through the Supercell Store for Clash of Clans. I paid using my Akbank debit card, and $7 was deducted from my account. Despite the payment going through, the item I purchased was never added to my Clash of Clans account — and it has now been over 10 days.
I reached out to both the Supercell Store and in-game support about the issue. I was repeatedly asked for an order number, but since the transaction does not appear anywhere in my orders section, I had no order number to provide. I did share my payment receipt with them, but even with that proof in hand, I never received a useful or solution-focused response.
I am demanding that the item I paid for but never received be added to my Clash of Clans account in full and without further delay.
