Is Supercell reliable for fair in-game transactions and customer support?

On November 1, 2025, at 9:48 PM, I made a purchase of $5 using my Tosla card through Supercell’s official website on my Android device. During the purchase, I bought both the Gold Pass and a special offer priced at $5. However, after the payment was completed, neither the Gold Pass nor the offer was...

I would like to file a complaint against Supercell due to several recent issues I’ve been experiencing in Brawl Stars. In particular, when entering Starr Drop or Ranked (Progressive) Mode, I keep getting the same map repeatedly, which makes me feel like the game is intentionally set up for me to los...

I’ve been playing Clash Royale on my Samsung A56 device under the username “p***” for about two years. I’m facing a serious issue caused by the “Pay to Win” system implemented by Tencent-owned Supercell. Especially with new features like Evolutions — which can only be obtained by spending money — it...

On 09/05/2025, I purchased Brawl Pass Plus at a discounted price of ₺180 from my own account in Brawl Stars using my Samsung Galaxy S23 device. The product was successfully added to my account. However, just a few minutes later, I received an SMS from my bank stating, “We are temporarily blocking y...

On July 24, 2025, and August 2, 2025, a total of ₺680 was withdrawn from my personal Google Play account under the merchant name Supercell for the game Clash Royale. The problem is that I have never played Clash Royale in my life, nor have I made any purchases or downloads related to this game. The...

On August 14, 2025, a payment of ₺1,619.95 was charged to my line by Supercell without my knowledge or consent. I have no connection, subscription, or in-game account with Brawl Stars or Supercell. This is the first time I have encountered such an issue, and I have never experienced a similar transa...

To the Supercell / Clash of Clans Support Team, I'm a long-time player of Clash of Clans, and I'm writing to express my significant dissatisfaction with recent changes in the game. It feels like players who don't make in-game purchases are now systematically disadvantaged, which severely detracts fr...

I am experiencing a severe issue with Brawl Stars regarding inconsistent pricing across different accounts. It's incredibly unfair that some accounts have much cheaper prices for items, while others, like mine, face significantly higher costs. For example, my sister's account can purchase items for ...

I am reporting a severe decline in the quality and fairness of Supercell's games and their overall policies, which have completely shifted away from being player-focused. The gameplay experience, balance, and matchmaking systems are deteriorating daily. It's clear that the core of your games is no l...

I made an in-game purchase through Supercell.com, and although the payment was successfully deducted from my account, the item I paid for never appeared in the game. I immediately reached out to their support team via the email address “s******@supercell.mail.helshift.com.” They responded saying tha...

Last night, while I was asleep, my bank account was charged 6.99₺ for a Brawl Pass purchase on Supercell without my knowledge or permission. I only found out when I checked my account. This unauthorized transaction is unacceptable. Supercell, if you see this message, I urgently request a full refund...