Xolvie Resolution Specialist5 Ocak 2025 09:39
Supercell, the developer behind popular games like Clash of Clans and Brawl Stars, has faced numerous complaints regarding in-game transactions and customer support.
Users have reported issues such as account bans without prior notice or clear reasons, difficulties in receiving verification codes for account access, and challenges in recovering compromised accounts.
These concerns highlight potential shortcomings in Supercell's customer support responsiveness and the reliability of their account security measures.
Players have expressed frustration over the lack of timely assistance, especially when dealing with account-related problems that hinder their gaming experience.
While Supercell's games are widely enjoyed globally, the frequency of these complaints suggests that the company may need to enhance its customer support services and ensure fair handling of in-game transactions to maintain player trust and satisfaction.
This is the information we have, but if you have more insights from your experience, please share in the comments.
Vote
Related Complaints
Supercell Purchase Didn’t Arrive—Gold Pass Missing After Payment
November 17, 2025 5:08 PM
On November 1, 2025, at 9:48 PM, I made a purchase of $5 using my Tosla card through Supercell’s official website on my ...Android device. During the purchase, I bought both the Gold Pass and a special offer priced at $5. However, after the payment was completed, neither the Gold Pass nor the offer was
Brawl Stars High Prices, Repeated Maps & Cheaters Issue Unresolved
October 29, 2025 4:02 PM
I would like to file a complaint against Supercell due to several recent issues I’ve been experiencing in Brawl Stars. I...n particular, when entering Starr Drop or Ranked (Progressive) Mode, I keep getting the same map repeatedly, which makes me feel like the game is intentionally set up for me to los
I Face Unfair “Pay to Win” Gameplay in Clash Royale — Evolutions Unbalanced
October 17, 2025 2:48 AM
I’ve been playing Clash Royale on my Samsung A56 device under the username “p***” for about two years. I’m facing a seri...ous issue caused by the “Pay to Win” system implemented by Tencent-owned Supercell. Especially with new features like Evolutions — which can only be obtained by spending money — it
I Report Unauthorized 199 TL Charge on Brawl Stars After Buying Brawl Pass Plus
September 7, 2025 4:39 PM
On 09/05/2025, I purchased Brawl Pass Plus at a discounted price of ₺180 from my own account in Brawl Stars using my Sam...sung Galaxy S23 device. The product was successfully added to my account. However, just a few minutes later, I received an SMS from my bank stating, “We are temporarily blocking y
Supercell Charged ₺680 on My Google Play Account for Clash Royale I Never Played
August 17, 2025 7:28 PM
On July 24, 2025, and August 2, 2025, a total of ₺680 was withdrawn from my personal Google Play account under the merch...ant name Supercell for the game Clash Royale. The problem is that I have never played Clash Royale in my life, nor have I made any purchases or downloads related to this game. The
Supercell Charged My Line for Brawl Stars Without My Consent
August 14, 2025 10:59 PM
On August 14, 2025, a payment of ₺1,619.95 was charged to my line by Supercell without my knowledge or consent. I have n...o connection, subscription, or in-game account with Brawl Stars or Supercell. This is the first time I have encountered such an issue, and I have never experienced a similar transa
I Report Clash of Clans Unfair Play, Pay-to-Win Mechanics
July 1, 2025 2:00 PM
To the Supercell / Clash of Clans Support Team, I'm a long-time player of Clash of Clans, and I'm writing to express my ...significant dissatisfaction with recent changes in the game. It feels like players who don't make in-game purchases are now systematically disadvantaged, which severely detracts fr
I Report Brawl Stars Unfair Pricing; Products Cost More On My Account
June 26, 2025 10:30 PM
I am experiencing a severe issue with Brawl Stars regarding inconsistent pricing across different accounts. It's incredi...bly unfair that some accounts have much cheaper prices for items, while others, like mine, face significantly higher costs. For example, my sister's account can purchase items for
I Report Supercell Games Unfair & Pay-to-Win Player Policies
June 25, 2025 4:04 AM
I am reporting a severe decline in the quality and fairness of Supercell's games and their overall policies, which have ...completely shifted away from being player-focused. The gameplay experience, balance, and matchmaking systems are deteriorating daily. It's clear that the core of your games is no l
Supercell Took My Money but Didn’t Deliver the Purchase or Issue a Refund
June 11, 2025 4:53 PM
I made an in-game purchase through Supercell.com, and although the payment was successfully deducted from my account, th...e item I paid for never appeared in the game. I immediately reached out to their support team via the email address “s******@supercell.mail.helshift.com.” They responded saying tha
I Found Unauthorized Brawl Pass Purchase on My Account—I Demand Refund
May 29, 2025 4:45 AM
Last night, while I was asleep, my bank account was charged 6.99₺ for a Brawl Pass purchase on Supercell without my know...ledge or permission. I only found out when I checked my account. This unauthorized transaction is unacceptable. Supercell, if you see this message, I urgently request a full refund
Supercell
View All Complaints