Supercell locked me out of my Boom Beach account after switching devices, how can I recover it?

If you are locked out of your Boom Beach account after moving devices, you can regain access by reconnecting with your Supercell ID.

First, install Boom Beach on your new device, then select "Log in with Supercell ID" from the start screen and input your account's email and password. This should restore your progress.

If you are unable to access your Supercell ID, please contact Supercell Support using the in-game help system on your old device or the Supercell Support page (https://supercell.helpshift.com/a/boom-beach/).

To verify ownership, please provide your player tag, task force name, account creation date, and any purchase receipts.

If the problem persists, send an email to [email protected] with all essential information and attach proof of account ownership.

For future security, make sure your account is constantly linked to a Supercell ID and turn on Account Protection to avoid problems while switching devices.

Facing a similar situation right now? Join the discussion and see how others managed to resolve it.