I am writing regarding an issue I am experiencing with my old Clash of Clans account, which I played several years ago. This account was created before Supercell ID existed and was only connected to my Apple Game Center / Apple ID. After roughly six years of inactivity, I reinstalled the game and realized that I can no longer access my original village because it was never linked to a Supercell ID. I have already contacted support through the in‑game Help and Support section and shared all the details I could remember about the account and my ownership. Despite this, I have not been able to recover the village, and the issue remains unresolved. This account and the progress I made are very valuable to me, and I would like my case to be reviewed manually by a responsible team member. My clear expectation is the full recovery of my original village and access to it again through my current setup. If necessary, I am ready to provide all requested verification details, such as village name, player tag (if I can find it), town hall and XP level, clan name, approximate creation and last login dates, the devices I used, my Apple Game Center information, and purchase receipts or transaction IDs, if available. I kindly request that you reassess my case in detail and help me regain access to my village, or at least give me a clear and justified explanation if a complete recovery is technically impossible.
Hello Supercell, I have been experiencing a serious problem accessing my Clash Royale account through Supercell ID. When I try to complete the ID verification process to log in, I keep receiving an error message, and as a result, I cannot access my account at all. This is an older account that I hav...
I’ve been playing Supercell games for years, and now I’ve lost access to my account—not because I forgot my info, but because no one at Supercell is helping. I still have all the correct details: account ID, game history, email, and even device information. But despite submitting accurate answers, t...
I am unable to log into my Clash of Clans account, and I can't find any way to resolve this issue. My account is not linked to Supercell ID, which means I have no way to recover it. I want to regain access to my account and link it to my email to prevent future problems. I've tried to reach out to ...
I have been playing Hay Day for a long time, but now I can’t access my account because it is linked to an old email address that I no longer have access to. My account is connected to Supercell ID, and despite reaching out to Supercell Support, I haven’t received any real help. I also have my accou...
I have been an active player of various Supercell games—especially Clash of Clans—for many years, and I regularly make purchases through the Supercell Store. Recently, I accidentally bought the wrong product on the Supercell Store and contacted support via email, requesting a refund and specifying w...
Comments