Ray-Ban Sunglasses Repair and Service Denied Despite Warranty Expectations

I purchased a pair of Ray-Ban sunglasses from the Sunglass Hut stand at Emaar Mall in 2024. Unfortunately, the lens became scratched due to user error. I initially approached Sunglass Hut for a replacement lens at my expense but was informed that they do not provide technical service. Instead, I was directed to Atasun stores. However, Atasun stated they could not assist since the model was not part of their inventory.

After trying multiple eyewear retailers and failing to find support, I turned to Boyner's Metropol AVM store. They sent my sunglasses for repair via customer service, clearly stating the issue and my willingness to pay for replacement parts. After three weeks, I received a response echoing my original statement: it was user error, and they refused to provide technical support or spare parts.

Sunglass Hut claims to be a premium retailer but fails to provide adequate post-sales support. This is unacceptable, especially when the Sales After Services Regulation under the Turkish Consumer Protection Law (Article 58) mandates after-sales support for such products during their usage period.

I request Sunglass Hut to provide:

Spare parts for my sunglasses,
A replacement model if repair is not possible,
A refund if neither option is viable.
This situation raises serious concerns about Sunglass Hut's practices as a retailer operating in multiple malls without offering essential after-sales services. Please address my complaint immediately.