I purchased a pair of Ray-Ban sunglasses from the Sunglass Hut stand at Emaar Mall in 2024. Unfortunately, the lens became scratched due to user error. I initially approached Sunglass Hut for a replacement lens at my expense but was informed that they do not provide technical service. Instead, I was directed to Atasun stores. However, Atasun stated they could not assist since the model was not part of their inventory.
After trying multiple eyewear retailers and failing to find support, I turned to Boyner's Metropol AVM store. They sent my sunglasses for repair via customer service, clearly stating the issue and my willingness to pay for replacement parts. After three weeks, I received a response echoing my original statement: it was user error, and they refused to provide technical support or spare parts.
Sunglass Hut claims to be a premium retailer but fails to provide adequate post-sales support. This is unacceptable, especially when the Sales After Services Regulation under the Turkish Consumer Protection Law (Article 58) mandates after-sales support for such products during their usage period.
I request Sunglass Hut to provide:
Spare parts for my sunglasses,
A replacement model if repair is not possible,
A refund if neither option is viable.
This situation raises serious concerns about Sunglass Hut's practices as a retailer operating in multiple malls without offering essential after-sales services. Please address my complaint immediately.
In June 2023, I visited a Sunglass Hut store and purchased a Burberry-brand pair of sunglasses that had been returned by another customer. While I liked the glasses, they felt tight on my head, and I never found time to have them adjusted. Recently, I discovered a loose screw in the case, which prom...
In June 2023, I visited a Sunglass Hut branch and purchased a pair of Burberry sunglasses. The glasses were a returned item, and while they fit a bit snugly, I didn’t have the chance to adjust them, so they remained unused. Later, I discovered a loose screw in the case and decided to take them back ...
I purchased a pair of sunglasses from Sunglass Hut for ₺11,690, but the hinge pin came loose shortly after. I returned the product to the store, and they sent it for inspection, promising to order a replacement pin. After a month, the glasses were returned. When I asked about returning them if the i...
I bought my Ray-Ban sunglasses from Sunglass Hut on October 18th. I noticed the scratch 10 days later due to bad weather. When I took them to the store, they denied my request for an exchange, claiming it was user-caused. The store employees were not only unhelpful but also extremely arrogant and un...
On 11/09/24, I purchased a pair of Miu Miu 04ZS sunglasses from Sunglass Hut. Just two hours later, I went to the Aqua Florya store near my home to return the item, but they claimed they couldn’t process the return due to issues with their new POS system. The following day, I visited the IstinyePark...
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