I purchased Y** sunglasses with a global warranty from Galleries Lafayette in France. After the case stained the sunglasses, I contacted Sunglass Hut in Turkey for assistance. I emailed them the details, including photos and the receipt, and they accepted my request for an inspection. However, after leaving the product at the Kanyon Mall store, I was informed five days later that they couldn’t help.
It’s frustrating that they didn’t review the receipt earlier, as both the email representative and store staff failed to do their job. If they had informed me earlier, I could have sent the product to France while I still had the time. Now I am left trying to resolve this issue with the French store, which is extremely difficult as an individual.
I requested Sunglass Hut’s assistance in contacting the Galleries Lafayette store where I bought the sunglasses, but they refused to help. This shows a lack of responsibility and professionalism. I demand that Sunglass Hut address the inconvenience they’ve caused and resolve this issue on my behalf as part of their global warranty commitment.
I purchased a pair of sunglasses from Sunglass Hut for ₺11,690, but the hinge pin came loose shortly after. I returned the product to the store, and they sent it for inspection, promising to order a replacement pin. After a month, the glasses were returned. When I asked about returning them if the i...
I purchased a pair of Ray-Ban sunglasses from the Sunglass Hut stand at Emaar Mall in 2024. Unfortunately, the lens became scratched due to user error. I initially approached Sunglass Hut for a replacement lens at my expense but was informed that they do not provide technical service. Instead, I was...
On 11/09/24, I purchased a pair of Miu Miu 04ZS sunglasses from Sunglass Hut. Just two hours later, I went to the Aqua Florya store near my home to return the item, but they claimed they couldn’t process the return due to issues with their new POS system. The following day, I visited the IstinyePark...
In June 2023, I visited a Sunglass Hut branch and purchased a pair of Burberry sunglasses. The glasses were a returned item, and while they fit a bit snugly, I didn’t have the chance to adjust them, so they remained unused. Later, I discovered a loose screw in the case and decided to take them back ...
In June 2023, I visited a Sunglass Hut store and purchased a Burberry-brand pair of sunglasses that had been returned by another customer. While I liked the glasses, they felt tight on my head, and I never found time to have them adjusted. Recently, I discovered a loose screw in the case, which prom...
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