Sunglass Hut Refuses to Accept Return of Unused Ray-Ban Sunglasses
On November 5, 2024, I purchased three pairs of Ray-Ban sunglasses from your Sunglass Hut store. Due to an urgent and unforeseen situation—my daughter's sudden illness—I had to travel to the UK immediately, leaving no opportunity to take the sunglasses with me. The items remained unused and securely stored in their original boxes at home.
Since I couldn’t return the items personally, I asked my uncle to bring them to the store for a return on November 28, 2024. However, the store staff claimed that two pairs had scratches and a matte finish. This accusation is completely false, as:
The sunglasses were never used or even removed from their packaging.
My travel to the UK and physical absence can be proven with official documents, making it impossible for me to have used them.
This suggests the sunglasses may have been defective when sold. Accusing me of causing damage is both unfair and harmful to customer trust. The situation raises concerns about the quality of Ray-Ban products, as such quick wear is unacceptable for a premium brand.
The refusal to accept a return despite these facts is a clear disregard for customer rights and diminishes your brand's reputation. I request an immediate resolution: accept the return of all three items and provide a full refund.
While the in-store purchasing experience was excellent, this post-sale experience has completely eroded my trust in your brand. Please address this matter promptly and restore confidence in your customer service.
