I purchased a pair of sunglasses from Sunglass Hut for ₺11,690, but the hinge pin came loose shortly after. I returned the product to the store, and they sent it for inspection, promising to order a replacement pin. After a month, the glasses were returned. When I asked about returning them if the issue recurs, they assured me it would be possible.
Now, after experiencing the same problem, I went back to the Marmara Forum Sunglass Hut store. Instead of resolving the issue, they handed me a card and asked me to send an email. The sunglasses have a 2-year warranty, and I explained they are defective and unusable. However, they only offered to replace the glasses with the same model or another product, which I don’t want.
As a loyal customer, I am disappointed by this treatment. I urgently request a refund and ask Sunglass Hut to resolve this without forcing me to take legal action. If this issue isn’t addressed, I will pursue my rights through the Consumer Court.
I purchased Y** sunglasses with a global warranty from Galleries Lafayette in France. After the case stained the sunglasses, I contacted Sunglass Hut in Turkey for assistance. I emailed them the details, including photos and the receipt, and they accepted my request for an inspection. However, after...
In June 2023, I visited a Sunglass Hut branch and purchased a pair of Burberry sunglasses. The glasses were a returned item, and while they fit a bit snugly, I didn’t have the chance to adjust them, so they remained unused. Later, I discovered a loose screw in the case and decided to take them back ...
In June 2023, I visited a Sunglass Hut store and purchased a Burberry-brand pair of sunglasses that had been returned by another customer. While I liked the glasses, they felt tight on my head, and I never found time to have them adjusted. Recently, I discovered a loose screw in the case, which prom...
I purchased a pair of Ray-Ban sunglasses from the Sunglass Hut stand at Emaar Mall in 2024. Unfortunately, the lens became scratched due to user error. I initially approached Sunglass Hut for a replacement lens at my expense but was informed that they do not provide technical service. Instead, I was...
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