Sunglass Hut Has Delayed My Sunglasses Repair and Failed to Update Me

I delivered my Persol sunglasses to Sunglass Hut İstinye Park on 22.09.2026 for repair. Although the legal period of 15 days has passed, 20 days have gone by and my product has still not been returned to me, and I have not been given any clear information about the situation. Throughout this process, I was never called or informed by the store or the company. When I went to the store in person to ask about the status of my sunglasses, I was told that there is a 21‑day legal period and I was sent back without any clear explanation about the delay or when my product would be delivered. When I stated that I would file a complaint about the process, the store staff responded in a very unconcerned manner, saying that I could complain if I wished. During this period I also tried to contact the company via e‑mail, but I still did not receive a satisfactory explanation about why the repair was delayed or when my sunglasses would be delivered. I request that the repair of my sunglasses be completed without any further delay or, if this is not possible, that they be replaced with a new pair of the same model, and that an apology be offered to me for the unjustified delay, lack of information and the indifferent attitude of the store staff.