I purchased a pair of Dolce & Gabbana sunglasses from your store on June 3, 2024. On October 28, 2024, I returned them to the same store because a screw had fallen out. However, by November 20, 2024, the sunglasses were returned to me with no repairs, and the issue was dismissed as "customer fault."
I fail to understand how a fallen screw can be attributed to customer error. When I sought clarification, I was shockingly advised to purchase a screw from another brand and fix it myself—an unacceptable suggestion from a brand that prides itself on premium service.
This lack of accountability and refusal to resolve the issue is highly unprofessional and damages your reputation. Labeling a defect as "customer fault" without basis is an attempt to avoid responsibility.
I demand that this issue be resolved immediately. The sunglasses should be repaired or replaced at no cost. Ignoring such complaints undermines customer trust in your brand. Please address this promptly and provide the quality of service expected from a prestigious company.
On November 5, 2024, I purchased three pairs of Ray-Ban sunglasses from your Sunglass Hut store. Due to an urgent and unforeseen situation—my daughter's sudden illness—I had to travel to the UK immediately, leaving no opportunity to take the sunglasses with me. The items remained unused and securely...
In June 2023, I visited a Sunglass Hut branch and purchased a pair of Burberry sunglasses. The glasses were a returned item, and while they fit a bit snugly, I didn’t have the chance to adjust them, so they remained unused. Later, I discovered a loose screw in the case and decided to take them back ...
In June 2023, I visited a Sunglass Hut store and purchased a Burberry-brand pair of sunglasses that had been returned by another customer. While I liked the glasses, they felt tight on my head, and I never found time to have them adjusted. Recently, I discovered a loose screw in the case, which prom...
On 11/09/24, I purchased a pair of Miu Miu 04ZS sunglasses from Sunglass Hut. Just two hours later, I went to the Aqua Florya store near my home to return the item, but they claimed they couldn’t process the return due to issues with their new POS system. The following day, I visited the IstinyePark...
I purchased a pair of Ray-Ban sunglasses from the Sunglass Hut stand at Emaar Mall in 2024. Unfortunately, the lens became scratched due to user error. I initially approached Sunglass Hut for a replacement lens at my expense but was informed that they do not provide technical service. Instead, I was...
Comments