Dolce & Gabbana Sunglasses Repair Refused Due to Baseless Customer Fault Claim

I purchased a pair of Dolce & Gabbana sunglasses from your store on June 3, 2024. On October 28, 2024, I returned them to the same store because a screw had fallen out. However, by November 20, 2024, the sunglasses were returned to me with no repairs, and the issue was dismissed as "customer fault."

I fail to understand how a fallen screw can be attributed to customer error. When I sought clarification, I was shockingly advised to purchase a screw from another brand and fix it myself—an unacceptable suggestion from a brand that prides itself on premium service.

This lack of accountability and refusal to resolve the issue is highly unprofessional and damages your reputation. Labeling a defect as "customer fault" without basis is an attempt to avoid responsibility.

I demand that this issue be resolved immediately. The sunglasses should be repaired or replaced at no cost. Ignoring such complaints undermines customer trust in your brand. Please address this promptly and provide the quality of service expected from a prestigious company.