In June 2023, I visited a Sunglass Hut branch and purchased a pair of Burberry sunglasses. The glasses were a returned item, and while they fit a bit snugly, I didn’t have the chance to adjust them, so they remained unused. Later, I discovered a loose screw in the case and decided to take them back to the store. Since they were under warranty, the staff sent them for repair.
However, over 30 business days passed, and I received no updates. When I visited the store, they admitted they hadn’t contacted me and suggested resending the glasses to the warranty service, claiming it was a user error. I suspect the glasses were never sent for repair initially and requested proof of shipment. After much back-and-forth, they finally claimed the issue was resolved in-house. The conflicting responses and lack of transparency have made me hesitant to pick up the product. I expect Sunglass Hut to provide a clear explanation and proof of warranty service to restore my trust.
In June 2023, I visited a Sunglass Hut store and purchased a Burberry-brand pair of sunglasses that had been returned by another customer. While I liked the glasses, they felt tight on my head, and I never found time to have them adjusted. Recently, I discovered a loose screw in the case, which prom...
I purchased a pair of Dolce & Gabbana sunglasses from your store on June 3, 2024. On October 28, 2024, I returned them to the same store because a screw had fallen out. However, by November 20, 2024, the sunglasses were returned to me with no repairs, and the issue was dismissed as "customer fault."...
I purchased a pair of sunglasses from Sunglass Hut for ₺11,690, but the hinge pin came loose shortly after. I returned the product to the store, and they sent it for inspection, promising to order a replacement pin. After a month, the glasses were returned. When I asked about returning them if the i...
I bought my Ray-Ban sunglasses from Sunglass Hut on October 18th. I noticed the scratch 10 days later due to bad weather. When I took them to the store, they denied my request for an exchange, claiming it was user-caused. The store employees were not only unhelpful but also extremely arrogant and un...
I purchased a pair of Ray-Ban sunglasses from the Sunglass Hut stand at Emaar Mall in 2024. Unfortunately, the lens became scratched due to user error. I initially approached Sunglass Hut for a replacement lens at my expense but was informed that they do not provide technical service. Instead, I was...
Comments