I tried to purchase seat reservation, after complete payment it says "please wait while we process your order" I tried it 5 times and 5 times they charged the money from my account... Also they only have Phone Support and I can't call them from turkey because that's insanely expansive. I don't get how it could happen that the money is charged but it doesn't registrate the payment...
Impossible even to buy a ticket. Constantly getting an error on every step. The same issue is on the website and application. I tried to switch the language from English to Turkish but I still had the same problem. I don't understand how you sell tickets if it is impossible to buy it online. SunExpr...
I purchased tickets for three people on the İzmir-Kayseri route through the SunExpress website. The payment was deducted from my bank card, but the page got stuck on "Please wait while we process your payment." When I spoke with SunExpress customer service about this issue, they told me that the tic...
I purchased a single ticket for the Germany-Turkey route from SunExpress's website. My bank card was immediately charged, but the site remained stuck on the "please wait while we process your payment" screen. Despite suspecting an issue, I waited for about half an hour. Eventually, the screen closed...
On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayseri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I i...
I purchased a flight ticket from SunExpress on their official website on 15/09/2024, and ₺9132.22 was taken from my account. I still haven't gotten any confirmation or details about my ticket. When I reached out to customer service, the rep didn't provide a solution. Instead, they said there was no ...
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