I purchased tickets for three people on the İzmir-Kayseri route through the SunExpress website. The payment was deducted from my bank card, but the page got stuck on "Please wait while we process your payment." When I spoke with SunExpress customer service about this issue, they told me that the tickets had not been booked and that the payment was pending. They advised me to contact my bank and purchase the tickets again.
I tried using a different bank card, but I encountered the same error, and the payment was again deducted from my account. I expect SunExpress customer service and their systems (especially the WhatsApp communication line, which barely works) to update themselves and urgently fix these errors to show at least some consideration for customer satisfaction.
On November 29, I purchased international flight tickets for three people via the SunExpress website. The payment was deducted, but the site encountered an error and did not issue the tickets. I contacted customer service, who acknowledged the issue and initiated a refund process. To ensure I had ti...
Today, I purchased a ticket from SunExpress for the İzmir-Amsterdam flight on December 18, 2024, at 10:10 AM. The payment was successfully deducted fr...
I tried to purchase a SunExpress ticket for the Amsterdam–Kayseri route (departure on April 21, 2026, return on May 15, 2026) via both the mobile app and the official website. I attempted the payment three times, and each time I encountered an error message. The 310€ fare was withdrawn from my bank ...
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