I purchased a ticket from SunExpress for a flight from Antalya to Paris. Unfortunately, my brother passed away, and after handling the funeral arrangements, I contacted SunExpress to request a refund or to keep the ticket open. They asked for a death certificate and a document proving he was my brother, which I provided. They assured me that the refund would be processed within 1-3 business days.
Today marks the 8th business day, and I have not received any payment. Moreover, I have been unable to reach anyone at SunExpress. When I call their 444 number, the automated message states that unless my flight is within the next 24 hours, I should call back later. It’s frustrating and disappointing that a major airline is so difficult to reach. My booking number is n44k68.
I just purchased tickets for my family and me on the SunExpress website for a flight from Antalya to Paris. The payment of ₺20,145.9 was successfully deducted from my debit card, but my tickets do not appear in the system. When I contacted SunExpress customer service, they told me that there is an ...
On December 14, 2024, I tried to purchase four plane tickets on the SunExpress website. After entering my payment details, the system charged my card, but the confirmation screen froze and then disappeared. I never received any ticket confirmation or booking details. I immediately contacted custome...
I purchased a flight ticket from SunExpress on their official website on 15/09/2024, and ₺9132.22 was taken from my account. I still haven't gotten any confirmation or details about my ticket. When I reached out to customer service, the rep didn't provide a solution. Instead, they said there was no ...
I purchased a single ticket for the Germany-Turkey route from SunExpress's website. My bank card was immediately charged, but the site remained stuck on the "please wait while we process your payment" screen. Despite suspecting an issue, I waited for about half an hour. Eventually, the screen closed...
Today, I purchased a ticket from SunExpress for the İzmir-Amsterdam flight on December 18, 2024, at 10:10 AM. The payment was successfully deducted fr...
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