We purchased plane tickets for two with SunExpress, but due to a health issue, I was prohibited from traveling and had to cancel the tickets. Our return flight was with another airline, and after we sent the necessary documents, they refunded the full amount. However, SunExpress refused to accept anything other than a death certificate and issued a partial refund. I’m pregnant and at risk of miscarriage—how can a company act like this even with documented proof? I will never choose SunExpress again, even if I have no other option. Our flight was on July 27, 2024, at 08:40 from Adana to Izmir with PNR L9AMGV.
I had to cancel my flights (Adana–Izmir on 07.05.2025 and Izmir–Adana on 11.05.2025) due to my daughter's health issues. On 02.04.2025, I contacted SunExpress customer service. I was informed that by upgrading my ticket package for an additional fee, I could cancel the flights and receive a full ref...
My wife's flight from Izmir to Frankfurt, with a connection from Frankfurt to Birmingham, dated 12/07/2023, with PNR number PDQ596, could not attend the connecting flight to Frankfurt, as the plane arrived in Izmir with a delay. No assistance was provided and an alternative flight was not offered. S...
I purchased a ticket from SunExpress for a flight from Antalya to Paris. Unfortunately, my brother passed away, and after handling the funeral arrangements, I contacted SunExpress to request a refund or to keep the ticket open. They asked for a death certificate and a document proving he was my brot...
I purchased a SunExpress ticket for August 9, 2024, with a 09:05 flight from Çukurova to Antalya, and then connecting from Antalya to Zurich. Upon contacting customer service, I was incorrectly informed that my flight was canceled, and I was advised to request a refund. I proceeded with the refund, ...
I purchased a ticket from SunExpress for July 15, 2024 (PNR: fe343m) from Pristina to Izmir. However, SunExpress changed the flight date to July 13, 2024, rerouting via Antalya without informing me while I was abroad. When I arrived at the airport on July 15, 2024, I was informed that no such flight...
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