SunExpress Online Check-In Fails. 'Element Not Found' Error 29 Hours Before Flight

SunExpress Online Check-In Fails. 'Element Not Found' Error 29 Hours Before Flight
589

SunExpress allows online check-in 36 hours before the flight time. I tried multiple times to check in 29 hours before my flight, but despite entering all information correctly, the system kept giving me an error. I keep getting an 'Element not found' error message. I tried again 28 hours before the flight, but it still didn't work. I double-checked the SunExpress website to make sure I hadn't misremembered the check-in time, and it clearly states that check-in is available 36 hours before the flight.

July 1, 2024 5:58 PM (2 hours after complaint)

Dear Valued Customer, First of all, thank you very much for choosing SunExpress. We are pleased to assist you with any matters you may need regarding your travel, products, and services. We will conduct an investigation regarding the matter you have conveyed, and our resolution center will contact you as soon as possible. Best regards,

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