On May 19, 2024, I flew with SunExpress from Kayseri to Antalya. To protect my luggage, I paid a fee at the airport to have it wrapped. Despite this, when I picked up my suitcase at Antalya Airport, I discovered it was broken. I filed a report at the airport and was given a paper instructing me to follow up within a week.
I submitted a claim through the SunExpress website, including photos of my wrapped and damaged luggage (an American Tourister), and all other requested evidence. During the process, they asked for the purchase receipt for my luggage, but since it was bought about two years ago, I no longer had it. After researching online, I found that the current price for the same brand and model is ₺6000, which I included in my claim.
However, the compensation from the claims department was only ₺1020, which they stated was the equivalent value. I contacted the call center but could not reach the baggage department. The representatives from other departments said they couldn't assist with my issue.
Given that SunExpress currently sells a cabin-sized, hard-shell American Tourister suitcase for ₺1000, the compensation amount they offered feels like an insult. I will pursue all my rights until this issue is resolved. I can’t believe a company like SunExpress would handle such a situation so poorly. This experience makes me reconsider ever flying with SunExpress again. Please don't respond with a generic answer. My damage report file number is Sun-08957731.
During my return trip from Munich to Izmir on November 13, 2024, SunExpress damaged my suitcase. I filed a report at the airport, and the damage was acknowledged. However, the replacement suitcase they offered was neither of the same quality nor the same color as the one they broke. I requested mone...
On January 2, 2025, I flew with SunExpress from Amsterdam to Ankara, and when I arrived, I found my suitcase severely damaged. An official damage report was filed, confirming that the luggage was completely unusable, as a part of it was broken off and missing. Since there were no replacement suitca...
On August 31, 2025, I flew on SunExpress flight XQ895 from Barcelona to Izmir. I handed over my American Tourister luggage in perfect condition, but when I collected it in Izmir, the wheel was broken. At the airport, I immediately reported the issue and was told to file a claim. A record was create...
I am disappointed with Sunexpress after my brand-new ÇÇS large suitcase was damaged on its first flight. The suitcase is now unusable because it cannot be repaired without the missing wheel. I found the same model online, and its minimum price is ₺2,700. However, Sunexpress only compensated me ₺675,...
On September 22, 2024, my spouse flew from Ankara Esenboğa Airport to Munich. Upon landing, she found our suitcase completely broken—torn open and shattered. I immediately called customer service, explaining that she was alone at the airport and the suitcase was unusable, neither closing nor in a co...
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