On July 23, 2024, we were booked on SunExpress flight XQ714 from Ankara to Munich, scheduled to depart at 08:00 AM and arrive at 10:10 AM. After spending the entire night preparing and going without sleep, we arrived at the airport only to learn that our 8 AM flight was rescheduled to 17:45 PM, and later pushed back to 19:00 PM. While on the plane, we were informed that we would be further delayed because they were offloading luggage from passengers who didn't show up. We finally took off around 20:05 PM.
The main issue started after landing, where we waited for 1.5 hours only to be told by an airport staff member that our luggage had been left behind in Ankara. We were given no paperwork, and no one could tell us when or where our luggage would be delivered. My child, who is battling cancer, has essential medication in one of the missing suitcases, and both our bags are still unaccounted for. No one answers the phones provided, no one responds on WhatsApp, and customer service is unreachable. The system only directs us to try again with the same unhelpful link.
On August 14, 2024, I was on Sunexpress flight XQ0715 from Munich to Ankara. First, we were boarded late, and then we were kept waiting on the plane, resulting in a total delay of 2 hours and 45 minutes before takeoff. When we finally arrived in Ankara, we were shocked to find that none of the check...
On September 1, 2024, at 11:10 AM, I took SunExpress flight XQ715 from Munich to Ankara. All passengers' luggage was left behind in Munich by SunExpress. When we arrived in Ankara, we waited a long time for our bags, only to be told by airport staff that they hadn't arrived. We were informed that Su...
On July 23, 2024, I was supposed to fly from Ankara-Esenboğa Airport to Munich on SunExpress flight XQ 714 (PNR no: WT863L) at 08:00 AM, but the flight was delayed, and we finally departed at 20:00 PM, landing in Munich at 23:30 PM. Despite this long delay, we did not lodge any complaints, as we jus...
On September 1, 2024, during SunExpress flight XQ715 from Munich to Ankara, all passengers' luggage was intentionally left behind in Munich by SunExpress staff. We were only informed that our luggage had not been loaded once the plane arrived in Ankara. This blatant disregard for passengers' belongi...
I traveled with Sunexpress on flight XQ715 from Munich to Ankara on 14.08.2024. The plane departed with a delay of exactly 2.5 hours. Upon arrival in Ankara, we were informed that all passengers' luggage had remained in Munich. After a 2.5-hour delay, not receiving our baggage was really frustrating...
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