For our Sunexpress XQ991 Frankfurt-Izmir flight on 24.07.2024 at 20:10, we arrived at the airport 3 hours early and waited. Then we lined up for check-in, which was completed, but our luggage was not accepted. We were told the flight was delayed to 21:30. The reason given for not accepting the luggage was that the flight might be canceled. We waited until 21:30 without any explanation from anyone, and it was impossible to reach customer service. There was no one to address our concerns, everyone was very tense, arguments broke out, and we were exhausted from waiting with children. Later, we were told to go to another airport (300 km away) for the flight. We boarded buses with our luggage and three children amidst chaos and arguments, and it was past 23:00. When we arrived at the new airport, the staff there had no information about us, leading to another argument. It was a complete chaos and phone calls with Frankfurt Airport began. After that, we finally got our luggage and boarded the plane at 03:15 in the morning. Thankfully, we arrived at Izmir Adnan Menderes Airport, passed passport control, and faced another shock. Our luggage was missing! Again, there was no one to address our concerns, leading to more arguments and an endless nightmare. We left the airport empty-handed. Due to the delay and for the compensation I am entitled to, I request your attention to this matter.
On Saturday, June 22, 2024, at 3:05 PM, my SunExpress flight from Düsseldorf to Izmir was delayed by 3 hours. No valid, detailed, or logical explanation was provided. We were told that our luggage hadn't been loaded onto the plane and would be sent on a later flight. Upon landing at Izmir Adnan Men...
On August 14, 2024, I was on Sunexpress flight XQ0715 from Munich to Ankara. First, we were boarded late, and then we were kept waiting on the plane, resulting in a total delay of 2 hours and 45 minutes before takeoff. When we finally arrived in Ankara, we were shocked to find that none of the check...
On December 1, 2024, I purchased tickets for SunExpress’s 18:10 Düsseldorf–Izmir flight. After completing the online check-in, we arrived at the airport with our luggage. Despite having 10 counters available, passengers dropping off bags were forced to queue alongside those who had not completed che...
On July 23, 2024, we were booked on SunExpress flight XQ714 from Ankara to Munich, scheduled to depart at 08:00 AM and arrive at 10:10 AM. After spending the entire night preparing and going without sleep, we arrived at the airport only to learn that our 8 AM flight was rescheduled to 17:45 PM, and ...
We flew from Izmir to Frankfurt with Sunexpress on 29.04.2023. When we arrived at the airport, we learned that our 2 suitcases did not arrive after a long wait. As if it wasn't enough for us to wait for a long time with my little baby, we paid a lot of parking money by making those who came to pick ...
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