Hello everyone, for years now, my family and I have been flying with SunExpress from abroad to our home country, Turkey. Unfortunately, we can't access the membership portal. I've contacted them, but it's still impossible to reset the password in the membership portal. I believe there are thousands of others facing the same issue. What's causing this? Why isn't customer service solving this problem?
I've been a loyal SunExpress member for a long time and frequently fly with them. As a Gold member, I should be able to redeem my points for free flights, but ever since they updated their website, I haven't been able to use my points at all. My current password stopped working after the update, and...
I’m trying to purchase a ticket from SunExpress using the points from my SunExpress Your Benefits membership. However, even after trying two days in a row, I keep getting an error when being redirected to the payment page. I receive a message saying I need to contact customer service, but when I do,...
I have a flight with SunExpress from Antalya to Basel this Saturday. When I tried to check in online, I entered my information but couldn't proceed at all. The system keeps asking for my membership number, which they claim is not mandatory. We registered and received a membership number, yet I still...
Impossible even to buy a ticket. Constantly getting an error on every step. The same issue is on the website and application. I tried to switch the language from English to Turkish but I still had the same problem. I don't understand how you sell tickets if it is impossible to buy it online. SunExpr...
I have been waiting for 18 days for SunExpress to address an issue regarding my membership system and information updates, including adding flights. Despite opening a support ticket, I have not received any response from their website or customer service. Customer service over the phone repeatedly ...
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