I have been waiting for 18 days for SunExpress to address an issue regarding my membership system and information updates, including adding flights. Despite opening a support ticket, I have not received any response from their website or customer service.
Customer service over the phone repeatedly cites high volume as the reason for the delay and does not address the issue. My account information is incorrect, and I am unable to update my flight details. Online updates are not permitted, and customer service has not provided a solution. This ongoing problem is extremely frustrating and needs immediate resolution.
I have been experiencing password issues with SunExpress for over a year now. Every time I try to access my account, I run into problems that prevent me from logging in. Whenever I contact customer service to report the issue, they abruptly end the conversation without providing a solution. It's ext...
I have experienced a recurring issue with SunExpress Airlines several times now, making me doubt their claim of a "system error." I select my flight, pay for the ticket, and the amount is deducted from my card, but I never receive a confirmation email or reservation number. When I call customer ser...
I am unable to find my SunExpress membership number despite logging into my account. The membership number is completely missing from the account section, making it impossible for me to use my membership benefits. Because of this issue, I had to book tickets without entering my membership number, l...
I've been a loyal SunExpress member for a long time and frequently fly with them. As a Gold member, I should be able to redeem my points for free flights, but ever since they updated their website, I haven't been able to use my points at all. My current password stopped working after the update, and...
Today, I tried to generate an e-invoice for my future flight with SunExpress to submit to an official institution. Despite my repeated efforts, I was unable to contact customer service for assistance. I spent an entire day—over 10 hours—trying to reach a representative, only to be met with endless ...
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