On my Toronto-Amsterdam-Ankara trip, SunExpress deliberately left my luggage in Amsterdam during the second leg of my journey. Despite repeatedly informing the staff at check-in and the gate (for flight XQ773 on December 16, 2024) that I was a connecting passenger and wanted confirmation that my bag was loaded onto the plane, I was brushed off with reassurances like, "No problem, we'll check again."
When I arrived at Esenboğa Airport in Ankara, my luggage was missing. Using the AirTag inside, I quickly located it still at Amsterdam Airport. I immediately filed a lost luggage report at the airport and was told I would be updated. Yet the system still says my bag is "being searched," which is ridiculous because I provided its exact location.
Even after notifying customer service multiple times, my bag was not loaded onto the December 19 flight as promised, despite the system stating it would be. It’s now been five days, and my only luggage, containing clothes, personal belongings, and gifts, remains in Amsterdam. The next flight isn’t until December 23, and there’s no guarantee it will be loaded then either.
This is not a "lost" bag—it was deliberately left behind and should have been prioritized on the next flight. SunExpress's handling of this situation is unacceptable. I’m tired of hearing the same empty responses from customer service. If anyone else experienced similar issues on this flight, I’d like to know. SunExpress, stop delaying and deliver my luggage immediately!
On August 14, 2024, I was on Sunexpress flight XQ0715 from Munich to Ankara. First, we were boarded late, and then we were kept waiting on the plane, resulting in a total delay of 2 hours and 45 minutes before takeoff. When we finally arrived in Ankara, we were shocked to find that none of the check...
On July 31, 2024, during my Vienna-Ankara flight with SunExpress, my luggage containing items worth approximately $600 was lost. Another passenger on the same flight also lost their luggage. I immediately reported the issue at the Lost and Found Office at Esenboğa Airport and received a Lost Luggage...
Hello, I flew with SunExpress from Ankara Esenboğa Airport to Frankfurt, and they left my luggage at Ankara Airport. It has been 5 days, and I still haven't received my luggage. I filed a report and made a complaint, but there has been no response. They didn’t put a tag on my luggage. When I called,...
On July 3, 2025, I flew from Frankfurt to Antalya on SunExpress flight XQ143. Upon arrival in Antalya, I discovered that my luggage never arrived. I immediately filed a missing baggage report and received a reference number: AYTXQ86200. Despite reaching out multiple times and following all the nece...
On August 26, 2024, I flew from Amsterdam to Ankara with SunExpress Airlines on the 15:55 flight, but my luggage didn’t arrive. Out of 200 passengers, only 10 bags showed up on the carousel, and the rest were left behind in Amsterdam, according to the airline staff. We filled out forms amidst the c...
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