I was disappointed to find out that my SunExpress flight XQ886 from Izmir Adnan Menderes (ADB) Airport to Dublin (DUB) Airport on July 23, 2024, had been canceled for operational reasons. I'd like to file a €600 compensation claim to cover the inconvenience caused by this cancellation.
According to European Union Regulation (EC) No 261/2004, passengers are entitled to compensation for canceled flights. I kindly request that my compensation claim be processed and paid to me as soon as possible.
Unfortunately, I am unable to complete the payment through your website or mobile app because the payment button does not appear to be functioning. The website states that "the queried flight is eligible for compensation" and offers two options of €400 or €600, but I am unable to complete the process.
I've also attempted to contact your customer service, but it has been impossible. I would appreciate it if you could let me know about the status of my compensation claim and the payment process.
On July 11, 2024, I experienced a significant delay on flight XQ1326 with reservation number H35S4R and ticket number 5642*******25. The flight from Konya Airport to Düsseldorf Airport was scheduled to depart at 03:40, but it was delayed by 5 hours and 55 minutes, departing instead at 08:35 without ...
My Sunexpress flight XQ840 from Izmir ADB to London Stansted on July 18 was delayed despite Izmir ADB Airport being open at 11:30 PM. I received an email at 1:41 AM stating the flight was canceled. According to regulations, for international flights between 1500 km and 3500 km, I am entitled to a €4...
Dear SunExpress, On June 8, 2025, I was scheduled to fly from Düsseldorf to Izmir on flight XQ989. However, during the check-in process, your ground staff mistakenly directed me to a different plane. Shockingly, I boarded and took off on the wrong flight without a single verification check. It wasn...
I am a German citizen. My SunExpress flight XQ837/XQ994 from Beirut (BEY) to Hannover (HAJ) scheduled for June 28, 2025, was canceled. My reservation number is F4NS32, and my PNR code is U3T9A4. I tried to submit a compensation request through the airline’s official website, but the system fails to ...
Dear SunExpress Representatives, I am MK. On June 30, 2024, my SunExpress flight XQ980 from Izmir to Vienna, scheduled for 12:30 PM, was delayed until 7 PM. I was stranded at the airport all day. As you know, food and drinks at airports are expensive, but I had no choice but to purchase them. Additi...
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