On July 11, 2024, I experienced a significant delay on flight XQ1326 with reservation number H35S4R and ticket number 5642*******25. The flight from Konya Airport to Düsseldorf Airport was scheduled to depart at 03:40, but it was delayed by 5 hours and 55 minutes, departing instead at 08:35 without any prior notification. This delay disrupted my plans and caused me to be late for an important business meeting, resulting in both financial and emotional distress.
According to the European Union Passenger Rights Regulation (EC 261/2004), passengers on flights delayed over 1,500 km are entitled to compensation of €400. Since my flight was from Konya to Düsseldorf, it meets this criterion. Additionally, I have the right to claim compensation for the financial and emotional damages caused by this delay.
Compensation Request:
€400 compensation (per the European Union Passenger Rights Regulation).
Compensation for the time lost due to the delay.
Compensation for the financial and emotional distress I have experienced.
Issues with Contacting SunExpress:
Unfortunately, I was unable to find an email address for compensation claims on the SunExpress website. When I tried to submit a claim through their website, I encountered an error message stating, "This service is currently unavailable."
This situation complicates the claims process and exacerbates my distress.
My Requests:
SunExpress should explain the reason for the delay and pay the required compensation as soon as possible.
Update the SunExpress website to include an email address or contact form for compensation claims.
Take necessary steps to simplify the compensation claim process and prevent future inconveniences.
Conclusion:
I wish to bring public attention to the delay on flight XQ1326 and the issues I encountered with the compensation process, seeking a resolution to my grievance. I request that a thorough investigation is conducted and that my compensation is paid as soon as possible to prevent similar situations in the future.
Additional Information:
Reservation Number: H35S4R
Flight Number: XQ1326
Departure Airport: Konya Airport
Arrival Airport: Düsseldorf Airport
Delay Duration: 5 hours 55 minutes
Ticket Number: 5642*******25
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