My Sunexpress flight XQ840 from Izmir ADB to London Stansted on July 18 was delayed despite Izmir ADB Airport being open at 11:30 PM. I received an email at 1:41 AM stating the flight was canceled. According to regulations, for international flights between 1500 km and 3500 km, I am entitled to a €400 compensation for cancellations and prior delays. Since flights were not operated despite the airport being open, I am claiming my €400 compensation. No hotel accommodation was offered, and I have been left in a difficult situation. It has been more than 8 business days, although the email mentioned I would be contacted within 5 business days. No one has reached out, calls are unanswered, and there is no response. I request Sunexpress to contact me at s****@gmail.com. Please address this matter urgently.
Dear SunExpress Representatives, I am MK. On June 30, 2024, my SunExpress flight XQ980 from Izmir to Vienna, scheduled for 12:30 PM, was delayed until 7 PM. I was stranded at the airport all day. As you know, food and drinks at airports are expensive, but I had no choice but to purchase them. Additi...
SunExpress Airlines Gaziantep-Izmir flight scheduled for February 13, 2025, at 08:20 was first postponed from 11:30 to 13:30. Since I had to travel from Kilis by air, I was left stranded on the roads after leaving home early. The taxi fare was also unreasonably high, and I had to pay ₺1800. All my m...
I had a ticket for the XQ831 flight from Birmingham to Izmir, scheduled for 05 TEM BHX-ADB 23:10-05:05(+1), which did not take place. This flight was canceled, and I did not receive any email notification until the check-in time. When I arrived at Birmingham International Airport three hours before ...
On July 01, 2024, at 07:55, I had a Sunexpress flight XQ300, with T8TB2M and hadxua PNR codes, from Antalya to Cyprus. Our flight was delayed by 12 hours on the first attempt (until 20:00) and 3.5 hours on the second attempt (until 23:30). The plane took off around 01:10 on July 02, 2024. By the tim...
Flight Delay, Lack of Communication, and Refund Request — Flight XQ7614 from Antalya on October 24, 2025 On October 24, 2025, I traveled on SunExpress flight XQ7614, which was scheduled to depart from Antalya Airport at 9:40 AM. However, the flight was delayed for a considerable period, and no anno...
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