Just wanted to share an incident that happened during my recent flight. On July 15, 2024, at 15:05, while traveling with SunExpress on flight XQ879 from Geneva to Izmir, I unfortunately experienced some damage to my checked luggage. To make matters worse, my Baseus power bank was missing from inside the suitcase. It was quite a disappointing situation. The damage happened because the suitcase was opened from the top while it was still attached in the middle.
I kindly ask for your attention to this issue and request your assistance. Thanks.
On August 13, 2024, I flew with SunExpress from Antalya to Skopje (flight XQ630), and some of my belongings went missing from my suitcase. When I retrieved my luggage, I noticed that the zipper wasn’t closed the way I had left it. I assumed a customs officer might have opened it, so I didn’t pay muc...
On July 30, 2024, we flew with SunExpress (flight XQ932) from Izmir to Brussels. My son accidentally left his phone on the seat in front of him. We immediately reported it to the lost and found office. We have been constantly calling both the Izmir and Brussels airports, but the phone has not been f...
Dear SunExpress Customer Service, On February 20, 2025, I traveled from Izmir to Dubai on flight XQ 898. Upon arrival, I discovered that my checked baggage was missing. I immediately reported this to the lost baggage department at the destination airport, where I was informed that my luggage was ne...
Dear SunExpress, On June 8, 2025, I was scheduled to fly from Düsseldorf to Izmir on flight XQ989. However, during the check-in process, your ground staff mistakenly directed me to a different plane. Shockingly, I boarded and took off on the wrong flight without a single verification check. It wasn...
On my October 18, 2024, flight from Hamburg to İzmir with SunExpress, my checked luggage went missing, and the entire experience since then has been frustrating. I immediately filed a report with the airline, but despite my efforts and a notification number (Sun-09254956), I have received no updates...
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