On July 30, 2024, we flew with SunExpress (flight XQ932) from Izmir to Brussels. My son accidentally left his phone on the seat in front of him. We immediately reported it to the lost and found office. We have been constantly calling both the Izmir and Brussels airports, but the phone has not been found.
We were told that the first check for lost items is done by the flight attendants after the plane is emptied. I doubt they would have checked for the phone. When we realized the phone was missing at passport control, we rushed back to the plane, but ground services wouldn’t let us re-enter. I am unable to reach customer service. The phone is still missing. Please help us resolve this issue. My son is very upset.
On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...
Hello, On July 7, 2024, we had a flight with Sun Ekspres from Van to Antalya. Our flight was originally scheduled for 11:00 AM but was rescheduled to 1:10 PM. While waiting for our luggage at Antalya Airport, it was announced that no luggage was loaded onto the plane. I came for a 4-day vacation w...
On June 13, 2024, I traveled with SunExpress Airlines from Stuttgart to Trabzon. Upon arriving in Trabzon, I discovered that one of my suitcases was missing. I immediately filed a lost baggage report with reference number TZXXQ15558. Today is September 4, 2024—nearly three months later—and I still h...
My lost file number is Sun-09094690 Mukadder A****. On 24/07/2024, after flight XQ775 from Brussels to Ankara landed at Esenboğa Airport, my baggage was not delivered. A lost baggage report has been filed, but I haven't received any updates for 6 days. The contact number is unreachable. We are facin...
On my October 18, 2024, flight from Hamburg to İzmir with SunExpress, my checked luggage went missing, and the entire experience since then has been frustrating. I immediately filed a report with the airline, but despite my efforts and a notification number (Sun-09254956), I have received no updates...
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