I traveled from Izmir to Vienna with SunExpress Airlines on June 30th. Our flight was delayed by about 4 hours due to fires around Izmir. I understand this delay was unavoidable. However, during this time, I noticed our luggage was left in the sun the entire time, which I believe was an operational error.
Our flight eventually arrived late at Vienna airport. Our baggage was delivered later than expected. When I received my suitcase, I found that a wheel was missing and the lock was torn. The removal of the wheel had damaged the compartment of the bag in that area.
I filled out a complaint form about this issue and submitted it to SunExpress. However, I haven't received any response or communication for 2 weeks now. Frankly, I'd like to point out that the company seems to be ignoring these issues and showing no respect for its customers. My baggage damage report with claim number Sun-09013127 still hasn't been reviewed, and no action has been taken.
I flew from Izmir to Berlin with SunExpress, using a brand-new suitcase that arrived in perfect condition in Berlin. However, on my return flight from Berlin to Izmir, I discovered the suitcase in an unusable state upon landing, even though I handed it over in pristine condition in Berlin. The damag...
In June, we flew with SunExpress from Düsseldorf to Izmir, but our luggage was not loaded onto the plane. Our bags, containing personal items and spare clothes, arrived two days after our arrival. The day after we arrived, we had to purchase toiletries and replacement clothes. According to EU regula...
I recently flew with SunExpress from Izmir to Berlin, and my newly purchased luggage arrived in Berlin in perfect condition. However, on my return flight from Berlin to Izmir, I received my bag in an unusable state. The damage was so severe that I struggled to carry it through Izmir Airport. Already...
I am writing to formally file a complaint against SunExpress Airlines regarding the irresponsive resolution of a refund request related to delayed luggage. On 8/16/2023, I had the unfortunate experience of traveling with SunExpress Airlines on Flight LH9576 from Munich, Germany to Izmir, Turkiye. Re...
On September 2, I flew with SunExpress from Izmir to Antalya to Manchester, but my baggage was not delivered upon arrival. I immediately filed a report at the airport. Due to constant errors on the SunExpress website, I was only able to submit a claim a day later. As of today, September 4, no compan...
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