We experienced significant issues with SunExpress on two flights: one on July 18, 2024, which was canceled, and another on July 20, 2024, that was delayed by 14 hours. The SunExpress staff at the airport assured us that we were entitled to compensation for both flights. However, after submitting a feedback form in late July, we finally received a response after two months, only to be told that we were not entitled to any compensation, just reimbursement for incurred expenses.
When we called SunExpress to ask why we weren’t eligible for compensation, they simply suggested we open another feedback form. This process has been frustrating, as they provided no explanation for denying our compensation and kept us waiting for two months. This has impacted us both financially and emotionally. We expect SunExpress to address this matter properly and honor our compensation rights.
On August 16, 2024, our SunExpress flight scheduled for 09:45 AM departed at 03:45 PM. When I arrived at the airport early in the morning with my two young children, we were informed that the flight would be delayed by 4 hours and 55 minutes. There was no notification via SMS or email. We ended up w...
On August 28, 2024, my wife, my son, and I were scheduled to fly from Eindhoven to Antalya with SunExpress Airlines at 10:05 AM. The flight was first delayed to 1:55 PM, then to 4:05 PM, and eventually rescheduled to 11:20 AM on August 29, 2024. When I spoke with a SunExpress representative on the p...
On July 01, 2024, at 07:55, I had a Sunexpress flight XQ300, with T8TB2M and hadxua PNR codes, from Antalya to Cyprus. Our flight was delayed by 12 hours on the first attempt (until 20:00) and 3.5 hours on the second attempt (until 23:30). The plane took off around 01:10 on July 02, 2024. By the tim...
I recently experienced significant delays on both my outbound and return flights with SunExpress Airlines, causing considerable inconvenience and frustration. On May 30, 2024, I was booked on a 10:00 PM flight to Antalya. I arrived at the airport early, only to face repeated delays. We were the last...
On December 14, 2024, I tried to purchase four plane tickets on the SunExpress website. After entering my payment details, the system charged my card, but the confirmation screen froze and then disappeared. I never received any ticket confirmation or booking details. I immediately contacted custome...
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